Shipping & Delivery

Free worldwide shipping

Shipping is free on every order, with no minimum. You enter your delivery address at checkout, and we ship to the countries listed there.

When your order is dispatched

Orders are processed and dispatched within 1–2 business days of your purchase (Monday to Friday, excluding public holidays). Orders placed over a weekend or holiday are processed on the next business day.

How long delivery takes

Estimated delivery is 7–20 business days worldwide, depending on destination. The exact time depends on your location and the local postal service. Remote destinations and busy periods (such as sales or holidays) can add a little time.

Tracking your order

You'll receive an order confirmation email as soon as your purchase is complete. Once your order ships, we'll email you a tracking link where it's available so you can follow it to your door. If you can't find your confirmation, please check your spam folder first, then email us at support@secrethairvitamins.com and we'll resend your details.

Customs & import duties

For most destinations there's nothing extra to pay. On some international orders, local customs authorities may apply import duties or taxes once the parcel reaches your country. These charges are set by your local authorities and are outside our control, so any such fees are the recipient's responsibility.

If your order is delayed

If your order hasn't arrived within the estimated window above, please get in touch at support@secrethairvitamins.com with your order number (from your confirmation email). We reply within 1–2 business days and will help track it down.

Returns & guarantee

Every order is backed by our 30-day money-back guarantee. For full details on returns, refunds and your statutory rights, see our Terms & Returns page.